Refund and returns policy

At SC Skincare, we want you to be completely satisfied with your purchase. If for any reason you are not, please review our refund and return policy below.

1. Non-Returnable Items

We regret to inform you that we do not accept returns for cosmetic products. This policy is in place to ensure the highest standards of hygiene and safety for all our customers. Thank you for your understanding!

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at thescskincare@gmail.com to request a return authorization. Please include your order number and the reason for the return.
2. Package Your Return: Carefully package the item(s) you wish to return, ensuring they are in original condition.
3. Ship the Item: Send the package to the address provided in your return authorization email. Please retain the shipping receipt for your records.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund to the original payment method within 5-10 business days. Please note that shipping costs are non-refundable.

4. Exchanges

If you would like to exchange a product for a different item, please follow the return process above and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery at thescskincare@gmail.com. We will provide instructions for returning the item and will replace it at no additional cost.

6. Late or Missing Refunds

If you have not received your refund after the processing period, please check your bank account and contact your credit card company, as it may take some time for your refund to be officially posted. If you’ve done all of this and still have not received your refund, please contact us at thescskincare@gmail.com.

7. Contact Us

If you have any questions or need assistance with your return or refund, please contact our customer service team:

SC Skincare
Email: thescskincare@gmail.com

Phone: 8818885732, 8818885735
Address: Civil Lines, Durg, Chhattisgarh 491001

Thank you for shopping with SC Skincare!